This Privacy Policy applies to Krem Vape Studio (Registration 2024 / 248594 / 07) and the website kremvape.co.za. We are the responsible party for the personal information we collect from you, and we handle it in line with South Africa's Protection of Personal Information Act (POPIA).

By using our site and placing an order, you agree to the practices described in this policy.

We collect information that you give us and information collected automatically when you browse:

• Details you provide: your name, email address, phone number, delivery and billing address, and the contents of your order.
• Information for age verification: confirmation that you are 18 or older, and identification where required on delivery or pickup.
• Automatic information: your device type, browser, IP address, and how you move through our site, gathered through cookies and analytics tools.
• Communications: messages you send us by email, WhatsApp, or our contact form.

We do not collect or store your full card details on our servers. Payments are handled by secure, third-party payment providers.

We use your personal information to:

• Process, fulfil, and deliver your orders
• Verify that you meet our 18+ age requirement
• Keep you updated on your order and respond to your questions
• Prevent fraud and keep our store and customers safe
• Send you marketing and promotions, but only where you have agreed to receive them
• Improve our website, products, and service
• Meet our legal, tax, and accounting obligations

You can opt out of marketing at any time using the unsubscribe link in our emails or by contacting us.

Our site uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how the store is used so we can improve it.

This includes analytics and experience tools such as Microsoft Clarity, and product review tools such as Judge.me. You can control or clear cookies at any time through your browser settings, though some parts of the site may not work as well without them.

We never sell your personal information. We share it only with trusted partners who help us run our store, and only as far as needed:

• Couriers and shipping: our delivery partners (managed through Bob Go) receive your name, address, and contact number so they can deliver your order.
• Payment providers: our payment partners process your payment securely on their own platforms.
• Service providers: the apps and platforms that power our website, analytics, reviews, and email.
• Legal authorities: where we are required to by law, or to protect our rights and safety.

All payments are processed through secure, PCI-compliant providers, including Visa and Mastercard processing, Ozow, PayFlex, and ChipIn. Your full card details are entered on their secure systems and are never stored by us.

We keep your personal information only for as long as we need it to fulfil your orders, support you, and meet our legal and accounting obligations. After that, we securely delete or anonymise it.

Under POPIA, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct or update it
• Ask us to delete it, where we are not required to keep it
• Object to its use, or withdraw your consent to marketing

To exercise any of these rights, email us at info@kremvape.co.za and we will assist you.

Our products and our website are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with their information, please contact us so we can remove it.

We take reasonable technical and organisational steps to keep your personal information safe and to work only with reputable platforms. While no method of transmission over the internet is ever completely secure, we work hard to protect your data and to keep our systems up to date.

Our site may link to external websites, such as payment providers or social media. We are not responsible for the privacy practices of those sites, so we encourage you to read their policies before sharing your information with them.

We may update this Privacy Policy from time to time. The version published on this page is the one that applies. We encourage you to review it periodically so you stay informed about how we look after your information.

For any questions about this policy or your personal information, contact us:

• Email: info@kremvape.co.za
• WhatsApp: 081 302 1036
• Krem Vape Studio, 29 Union Avenue, Pinelands, Cape Town, 7405

You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have not handled your information properly.