Frequently Asked Questions (FAQs)

What is the delivery and pick-up timeline for local orders?
For local orders, delivery typically takes 1–3 business days. Pick-up options are also available within the same timeframe, and you'll be notified as soon as your order is ready.

How long does it take for orders to reach other main cities in South Africa?
Orders to other major cities usually arrive within 3–5 business days, depending on courier schedules and your location.

Are these timelines guaranteed for all orders?
While we aim to meet these timeframes for the majority of orders, actual delivery times may vary due to courier delays, remote areas, weather conditions, or other logistical factors. We appreciate your understanding and patience.

Can I expedite delivery for faster receipt?
Most orders are booked with overnight courier services and often arrive within 1–2 days. However, we cannot guarantee exact timelines due to factors like courier pickups, weekends, or remote delivery routes.

How will I be notified about the status of my order or delivery?
You will receive an email notification with tracking details as soon as your order is dispatched.
Alternatively, click the WhatsApp chat icon on our website, select the delivery icon, and enter your order number and email address to check real-time updates.

What should I do if my order doesn't arrive on time?
If your order hasn’t arrived within the expected timeframe, please contact our online team. We’ll investigate and assist you with the most up-to-date information.

Can I change my delivery or pick-up method after placing an order?
Once your order is confirmed, changes to the delivery or pick-up method may not be possible. Please ensure your preferred option is selected before completing your order.

Do these timelines apply to international orders?
At this time, we do not offer international shipping. Our services are limited to South Africa only.

Local Pickup
In-store pickups are available Monday to Saturday. Please confirm pickup times via WhatsApp. Orders are usually ready within 1 to 3 business days. You will receive an email or message notification when your order is ready for pickup.

Shipping Rates
- Western Cape: R85 (1–3 business days)
- Other Provinces: R99 (3–5 business days)
- Regional Areas: R99 (3–5 business days)
- Free shipping on orders over R1000
- Please note that local delivery services are not available to townships.

Krem Vape Studio operates an Online Store plus multiple independently managed physical branches across Cape Town. Product availability may vary by location, so we recommend contacting the store directly for stock inquiries or appointments.

Online Store
📍 29 Union Avenue, Pinelands, Cape Town
☎️ Contact: Ziyaad – 081 302 1036
📧 Email: info@kremvape.co.za

Pinelands Branch
📍 29 Union Avenue, Pinelands, Cape Town
☎️ Contact: Ziyaad – 081 302 1036

Lansdowne Branch
📍 175 St Kilda Rd, Lansdowne, Cape Town
☎️ Contacts: Aaqeela – 063 779 9620 or Zahier – 066 080 1958

Kuilsriver Branch
📍 47 Church St, Kuils River, Cape Town
☎️ Contact: Ikraam – 079 924 3499

Plumstead Branch
📍 3 Rorke Rd, Plumstead, Cape Town
☎️ Contact: Adeeb – 082 615 0595

🚶‍♂️ Walk-ins are welcome at all branches, but we recommend calling ahead to check product availability and arrange appointments when possible for the best service experience.

🛒 Online Store
Customers can conveniently browse and order products from the Krem Vape Studio website.

- Shop conveniently at www.kremvape.co.za
- Nationwide delivery or pickup options available
- Pickup location for online orders is the Pinelands Branch only
- Free delivery on orders over R1000
- Cash payments accepted only for in-store pickups
- Orders are typically ready for pickup or dispatch within 1–3 business days

🏬 Physical Store (Independent Operations)
Each branch operates independently from the online store. While we do our best to coordinate inventory, not every store carries all online products. However, most branches can arrange to have your desired item ready for pickup within 1–3 days, if requested in advance.

🚶 Do We Accept Walk-ins?
Yes, we do accept walk-ins, but to ensure product availability and personalised service, we highly recommend calling ahead where possible.

We offer flexible and secure payment options for both online purchases and in-store shopping.

🛒 Online Store Payments
You can pay securely through the following methods at checkout:
✅ Visa & Mastercard (Debit/Credit Cards)
✅ Ozow (Instant EFT – fast and secure bank transfers)
✅ Payflex (Buy Now, Pay Later in 4 interest-free instalments)
❌ Cash is not accepted for online orders

🏬 In-Store Payments
Our physical branches operate independently, but most accept:
✅ Cash
✅ Debit/Credit Cards
✅ Immediate EFT
✅ FNB GEO Payments
✅ SnapScan (Pinleands Branch Only)

🚶‍♂️ Walk-ins are welcome at select branches, but we recommend calling ahead to confirm payment methods and product availability.
If you have any questions about payments or need help at checkout, feel free to reach out via WhatsApp or our website chat.

CBD (Cannabidiol) is a non-psychoactive compound from the cannabis plant. It may offer a range of wellness benefits including:

- Pain Relief
- Anxiety & Stress Reduction
- Improved Sleep
- Anti-Inflammatory Effects
- Seizure Control (e.g., Dravet syndrome)
- Neuroprotective Properties
- Skin Health
- Support in Addiction Recovery
- Cancer Symptom Relief
- Heart Health Support

⚠️ Always consult your doctor before using CBD—especially if you are on other medication.

What is CBD+?
Its the primary psychoactive compound in cannabis, known for producing a euphoric "high" and a wide range of therapeutic effects. When used responsibly and in the right dosage, THC may offer several potential health and wellness benefits such as:

- Stress & Anxiety Reduction
- Improved Sleep and deeper relaxation
- Appetite Stimulation
- Nausea & Vomiting Relief
- Muscle Relaxation & Spasticity Relief
- Mood Enhancement
- Neuroprotective Properties
- Anti-inflammatory Effects
- Enhanced mood
- Relief from persistent discomfort

Will CBD+ make me feel high?
Our CBD+ range may contain mild psychoactive effects, depending on the product and your personal tolerance. It’s advised to start with a low dose, especially if you're new to enhanced cannabinoid products.

How do I use CBD+ products?
Usage depends on the format—gummies, vapes, or tinctures. Always start low and go slow, especially when trying a new strength. Refer to product labels for recommended dosages.

How should I store CBD+ products?
Keep them in a cool, dry place away from sunlight. This ensures potency and shelf-life are preserved.

Can I travel with CBD+ products?
We do not recommend traveling with CBD+ products, especially internationally, as regulations vary and may be stricter in other countries.

⚠️ Disclaimer: CBD+ products are intended for responsible adult use. Effects may vary. Always consult a healthcare provider before using any cannabinoid-based product, especially if you are on medication or have a medical condition.

What is a Vape Long Fill?

Vape Long Fill is a do-it-yourself e-liquid kit that provides you with the components to create your own custom vape juice. It consists of three parts:

1. 80ml VG base,
2. 20ml Flavor concentrates
3. 10ml Nicotine shot.

How do I use the Vape Long Fill kit?

1. Empty the 20ml flavor concentrate into the 120ml VG bottle.
2. Add the 10ml nicotine shot to the mixture.
3. Shake the bottle well to ensure thorough mixing.

What is VG (Vegetable Glycerin)?

VG is a thick, odorless liquid used as the base for e-liquids. It contributes to vapor production and a smoother vaping experience.

How does mixing the components work?

Mixing the flavor concentrate, VG, and nicotine shot creates your custom e-liquid. The flavor concentrate determines taste, VG provides vapor, and the nicotine shot
gives the desired nicotine strength.

Can I adjust the nicotine strength?

Yes, you can adjust nicotine strength by altering the amount of nicotine shot used. Be cautious not to overdo it, as it may affect flavor and throat hit.

How should I handle nicotine?

Nicotine is toxic and should be handled with care. Avoid direct contact with skin, eyes, and clothing. Keep out of reach of children and pets.

Do I need to steep the e-liquid?

Steeping is recommended to allow flavors to mature. Store the mixed e-liquid in a cool, dark place and shake it regularly for optimal results.

How long does the mixed e-liquid last?

Properly stored e-liquid can last around 1-2 years, but flavors may weaken over time. Check for any changes in color, odor, or taste before using.

While vaping is widely regarded as a less harmful alternative to traditional smoking, it’s essential to understand that it still carries potential health risks. The effects of vaping can vary significantly based on the type of device, the ingredients in your e-liquid, how often you vape, and your personal health profile.

Here are some of the known and potential risks:

Nicotine Addiction
Many vape liquids contain nicotine, a highly addictive substance. Regular use can lead to dependency and withdrawal symptoms when stopping or reducing intake.

Respiratory Issues
Vaping can cause irritation in the lungs and airways, leading to coughing, wheezing, chest tightness, or shortness of breath—especially in individuals with respiratory sensitivities or asthma.

Cardiovascular Concerns
Nicotine may contribute to increased heart rate and blood pressure, potentially elevating the risk of heart disease, high blood pressure, or stroke with long-term use.

Addressing the Elephant in the Room: Popcorn Lung & Diacetyl
You may have heard of "popcorn lung", a term linked to a serious lung condition (bronchiolitis obliterans) once associated with diacetyl—a buttery-flavored additive that was used in some e-liquids in the past. But here’s the truth, Diacetyl is no longer used by reputable e-liquid manufacturers. Modern e-liquids are diacetyl-free and undergo rigorous testing and compliance with international safety standards. The risk of developing popcorn lung from vaping today’s regulated products is extremely low, especially when purchasing from trusted sources.

Popcorn lung was originally discovered among workers in popcorn factories who were exposed to extremely high levels of diacetyl daily. The levels once found in poorly regulated vape liquids were far lower—and no such cases have been conclusively linked to consumer vaping.

What is DL (Direct Lung) vaping?

DL vaping involves inhaling vapor directly into the lungs, akin to taking a breath. This method produces substantial clouds of vapor and requires devices with higher wattage for optimal performance.

Experienced vapers who enjoy intense flavour and vapor prefer DL vaping.

What is MTL (Mouth to Lung) vaping?

MTL vaping starts by drawing vapor into the mouth and then inhaling into the lungs, similar to the way you'd smoke a traditional cigarette. MTL vaping is popular among those transitioning from smoking to vaping. It offers a restricted airflow and generates a smaller amount of vapor.

What are Nicotine Salts (Nic Salts)?

Nicotine salts are a type of nicotine used in e-liquids. They are formulated for efficient absorption by the body compared to traditional freebase nicotine. Nic salts are often used in higher
concentrations and are known for their smoother hit. They are commonly favoured by smokers attempting to quit as they provide a more satisfying nicotine experience.

The appropriate strength of nicotine salts (nic salts) can vary depending on individual factors such as your level of nicotine dependence, the type of device you are using, and your personal preferences. However, there are some general guidelines that can help you choose an appropriate nicotine salt strength:

1. If you are a heavy smoker (more than a pack a day) or have a high level of nicotine dependence, you may want to start with a higher strength of nic salts, such as 50mg/mL.
2. If you are a moderate smoker (less than a pack a day) or have a moderate level of nicotine dependence, you may want to start with a lower strength of nic salts, such as 25mg/mL.
3. If you are a light smoker or have a low level of nicotine dependence, you may want to start with the lowest strength of nic salts available, such as 10mg/mL.

It is important to note that nic salts are generally stronger and can have a more rapid onset of effects than traditional e-liquids. Therefore, it is recommended to start with a lower strength and gradually increase as needed to avoid nicotine overdose or other adverse effects.

Ultimately, the best strength of nic salts for you will depend on your individual needs and preferences. It may take some trial and error to find the perfect strength and flavor for your vaping experience. It is always recommended to consult with your healthcare provider before making any changes to your nicotine intake.